FAQs

Frequently Asked Questions (FAQs)

1. Do you offer free shipping?

Yes. We offer FREE standard shipping on all orders within the United States.

2. How long does shipping take?

Orders are processed within 1–2 business days. After shipment, delivery typically takes 3–5 business days.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use the tracking information to monitor your shipment's progress.

4. What payment methods do you accept?

We currently accept:

Cash on Delivery (COD)
Bank Transfer

Additional payment methods may be added in the future.

5. Can I cancel my order?

Yes. Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, cancellation may no longer be possible.

6. What is your return policy?

We offer a 30-day return policy for eligible items. Returned products must be unused, in their original condition, and in their original packaging.

7. How long does it take to receive a refund?

Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

8. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and provide your order number along with photos of the item and packaging. We will review the issue and provide a replacement or refund where applicable.

9. Do you ship internationally?

Currently, we only ship within the United States.

10. Is my personal information secure?

Yes. We take customer privacy seriously and use appropriate security measures to protect your personal information.

11. What if my package is lost?

If your package appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will investigate the issue with the shipping carrier and work toward a suitable resolution.

12. Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us as soon as possible. Address changes may not be possible once the order has been processed or shipped.