Refund policy

At Bahcesatis, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be returned in its original packaging

  • Include proof of purchase or order confirmation

  • Not show signs of damage caused by misuse or improper handling

How to Request a Return

Before returning any item, please contact our customer support team.

Please include:

  • Your order number

  • Full name

  • Reason for the return

  • Photos (if the item is damaged, defective, or incorrect)

Once your return request is approved, we will provide instructions for returning the item.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • If you received a damaged, defective, or incorrect item, we will cover the return shipping costs.

Original shipping fees, if applicable, are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging

After review, we may offer:

  • A replacement item

  • A full refund

  • A partial refund where appropriate

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Refunds typically appear within 5–10 business days, depending on your financial institution.

Order Cancellations

Orders may be canceled within 24 hours of purchase.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

Non-Returnable Items

The following items are generally not eligible for return:

  • Used or damaged items not caused by our error

  • Products returned without original packaging

  • Clearance or final-sale items

  • Gift cards (if applicable)

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account again.

  2. Contact your payment provider.

  3. Contact your bank or card issuer.

If you still have not received your refund, please contact us.

Contact Information

Bahcesatis
Email: support@bahcesatis.shop
Phone: +13207661354
Address: 2483 William Flynn Hwy, Butler, PA 16001, United States